Terms & Conditions
Anna + Nina BV is registered at the Amsterdam Chamber of Commerce with number: 58057897. VAT number: NL852854298B01 E-mail: webshop@anna-nina.nl Phone: + 31 (0) 20 26 15 213 Anna + Nina headquarter (by appointment only) Gerard Doustraat 128 A, 1073VX Amsterdam, the Netherlands.
Clause 1. | General
1.1 The General Terms and Conditions of Anna + Nina apply to all offers, products, orders, agreements and deliveries of Anna + Nina. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at webshop@anna-nina.nl.
Clause 2. | Agreement and Order
2.1 The agreement becomes binding at the time you place your order. Anna + Nina will process your order after you have paid. Until that time, Anna + Nina will remain the full owner of the product(s).
2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. If you need an invoice including VAT please e-mail to webshop@anna-nina.nl.
2.3 All images and specifications are an indication. Every product is handcrafted so variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.
Clause 3. | Payment and Payment Methods
3.1 You can choose from the following secure payment methods: Ideal, Bancontact, Klarna, PayPal and Credit card; Mastercard & VISA.
3.2 If Anna + Nina posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
3.3 All product prices shown on
www.anna-nina.nl are including taxes but excluding shipping costs.
3.5 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without anna-nina.nl or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).
Clause 4. | Delivery
4.1 Anna + Nina delivers packages using multiple courier services including but not limited to: PostNL, DHL and GLS.
4.2 If you accidentally entered an incorrect delivery address or are not home when the courier has tried to deliver the package – and there are therefore extra costs – Anna + Nina calculates these additional costs on to you.
4.3 Anna + Nina will send the order as quickly as possible after payment of the agreement. Anna + Nina always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.
4.4 Up to and including the delivery Anna + Nina bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
4.5 For shipments outside of the European Union, additional taxes and Duties may apply. For more information we advise you to contact your local customs department.
4.6 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Anna + Nina will always do everything in its power to make sure your order arrives on time.
Clause 5. | Approval period
5.1 Anna + Nina strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to webshop@anna-nina.nl. In this case, we will provide you with a return label.
Clause 6. | Returns & Exchanges
6.1 We, of course, hope that you are satisfied with your purchase but if for any reason you are not, please see the returns policy below:
For full price items: you have 30 days from the date you received your order to return the product(s) to us. We guarantee a refund if the product(s) are returned in perfect condition, in the original packaging.
For items purchased with a promotion or on sale: you have 14 days from the date you received your order to return the product(s) to us. We guarantee a refund if the product(s) are returned in perfect condition, in the original packaging.
For customised items: since these items are personalised just for you, it is not possible to return customised items, this includes our 'Custom Made' rings, 'Never-Ending Collection', 'Carrie Necklace', and any item that has been engraved.
6.2 HOW TO RETURN AN ITEM?
- Please complete the returns form, if needed you can download a new return form here.
- Repack the goods together with the return form and the commercial invoice.
- Send the package to:
Anna + Nina
Misi Fulfilment c/o Anna + Nina
Spectrumlaan 31
2665NM Bleiswijk
The Netherlands
6.3 Returning goods from the United Kingdom?
Attach the separate label with our return address and the text ‘THIS PACKAGE IS A RETURN’ on the outside of your parcel - clearly visible for the courier company.
6.4 Please note: You will need to pay to send the goods to us and we strongly recommend you obtain proof of postage – if the product gets lost this is not our responsibility.
6.5 Refunds can only be made against the original payment method and will show in your account after 14 days of receipt. We will contact you via email once we have received and processed your return.
6.6 CAN I EXCHANGE AN ITEM?
Unfortunately, we do not offer exchanges. Should you wish to purchase a new item please return your unwanted goods to us for a refund and place a new order online at www.anna-nina.nl
6.7 DAMAGED/FAULTY ITEM?
If the item you have purchased is damaged/faulty with a manufacturing fault, please contact us directly at webshop@anna-nina.nl and send us a picture. We will make an already paid-for return label, returning the product to the address as mentioned above is not necessary.
Clause 7. | Warranty
7.1 After the fourteen-day approval period (clause 5.1) Anna + Nina gives a warranty of two months on the quality of the product and a warranty of 12 months for 14K gold products. If the quality of the product is not to your satisfaction, please send an e-mail to webshop@anna-nina.nl. In this case, we will provide you with a return label.
7.2 Anna + Nina will provide you with a suitable solution, however, it is up to Anna + Nina to decide which of the following options will be used.
• If it is possible to repair the product we will repair it
• If it is not possible to repair the product, we will provide you with a new item
• If it is not possible to repair the product and we do not have it in stock anymore, we will offer you a refund.
7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.
7.4 If we repair or replace the item, this can take up to 14 working days unless communicated otherwise.
7.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
Clause 8. | Copyright
8.1 All photos and images displayed by Anna + Nina are copyrighted. Without written permission from Anna + Nina, photos and graphics cannot be reproduced and publicly used.
Clause 9. | Disputes
9.1 All legal relations are exclusively governed by Dutch law.
9.2 Do you have a comment or tip please send an e-mail to webshop@anna-nina.nl and we will contact you.
These Terms and Conditions were last updated, and became effective, on 23-08-2019.
Text Marketing & Notifications
By consenting to Anna + Nina’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at webshop@anna-nina.nl for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy
here to determine how we collect and use your personal information.
